He applied for the sales manager position at your company. He submitted a polished résumé with an impressive background that included extensive sales experience. His enthusiasm during his interview stood out among the other candidates, and he seemed like a positive team player. His references checked out.
He seemed like the perfect person for the job. You thought, “Someone with this level of sales experience would be perfect to train and manage my sales team of twenty younger, more inexperienced individuals.”
He was hired in March as a new sales manager.
You waited to experience the tenacious force you had heard about in his interview, but his preference for working alone became clear, and he avoided engaging his team members. He lacked a sense of urgency and was inaccurate with numbers and data. He did not meet expectations even though you were sure he would exceed them based on his résumé, interview, and references.